The "bounce back"...

As you know, dental offices across Nova Scotia were mandated to completely shut down for 3 months in the Spring of 2020.  This is devastating for any business, and dentistry is no exception.  As we climb out of this shutdown, we are juggling increased expenses and decreased capacity.  However, we are attempting to make internal changes so as not to burden our patients with an increase in overall fees at a time when everyone is struggling.  Here are a few things we are doing to manage this challenge:

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DENTAL FEES

Unlike the medical system, dentistry does not receive government funding to provide care. Therefore all costs must be covered by the fees that you pay for your dental services.  These costs include staffing, rent, bank loans, equipment leases, dental materials, lab fees etc.  We will be monitoring the increases in these costs over the next several months to assess whether our fees will need to increase or not. Click here to understand how dental fees are set.

CREDIT CARD PAYMENT

We will continue to accept credit card payments.  However, we appreciate considering payment by debit as it reduces the high fees we must pay to the credit card companies. 

YOUR INSURANCE

We continue to ask for payment on the day your dental service is provided.  As always, we will electronically file your claim directly to your insurance plan so that you will receive reimbursement in a timely fashion (usually within 48 hours if you are set up for direct deposit with them).  Click here for more information on how dental insurance works.